FAQ

About Aura & Accommodation

Why choose Aura Anse Marcel?

Aura combines the privacy and space of a luxury residence with the personalized service, local knowledge, and concierge support of a boutique hospitality experience.

Where is Aura Anse Marcel located?

Aura is located in the peaceful and protected bay of Anse Marcel, on the northern coast of Saint-Martin, close to the beach, marina, restaurants, and island attractions.

What type of accommodation does Aura offer?

Aura offers a curated collection of luxury residences and serviced apartments, including studios, one-bedroom residences, and larger two-bedroom options. Maximum occupancy varies by residence, and the team can recommend the most suitable option based on your group, children, and preferred configuration.

Who is Aura suitable for?

Aura is ideal for couples, families, groups, and corporate stays. Larger residences are well suited to families, while multiple residences can be reserved together for executive retreats, incentive trips, celebrations, or group getaways. Baby equipment such as cots and high chairs can also be arranged upon request.

Can I request a specific residence or villa?

Yes. You may request a preferred residence when booking, subject to availability and final confirmation.

Can I work remotely from Aura?

Yes. With Wi-Fi, comfortable residences, and a tranquil environment, Aura can be an excellent base for combining work and leisure.

Residences & Amenities

How close is Aura to Anse Marcel Beach?

Aura is conveniently located near Anse Marcel Beach, one of the island’s most sheltered and scenic bays.

What amenities are included in the residences?

Residences feature premium bedding, air conditioning, complimentary Wi-Fi, smart entertainment, and fully equipped kitchens or kitchenettes. Select residences also include private pools or dedicated outdoor relaxation areas.

What housekeeping services are included?

Housekeeping arrangements vary according to the residence and length of stay. Fresh linens, towels, and additional cleaning services can be arranged through the concierge, subject to the applicable service schedule and any additional charges.

Are pets allowed?

Pet acceptance depends on the selected residence and booking terms. Please contact Aura before booking to confirm availability and applicable conditions.

Is smoking allowed?

Smoking policies vary by residence and generally restrict smoking indoors. Please confirm the specific rules for your accommodation before arrival.

Arrival, Check-In & Transportation

What are the check-in and check-out times?

Standard check-in and check-out times are provided with your booking confirmation. Early check-in or late check-out may be arranged subject to availability.

Can Aura arrange airport transfers and transportation?

Yes. Aura can arrange private airport transfers from Princess Juliana International Airport or Grand Case Airport, as well as meet-and-greet assistance and private transportation during your stay. Chauffeur services, rental cars, luxury SUVs, convertibles, and other transportation options can be arranged according to your needs.

Do I need a rental car?

A rental car is recommended for guests wishing to explore Saint-Martin independently. The concierge can arrange a vehicle suited to your group and preferences.

Is parking available?

Parking information will be confirmed according to your selected residence. Please advise in advance if you will be arriving with more than one vehicle.

Is a complimentary car included with my stay?

Selected direct bookings of seven nights or more may qualify for a compact rental car, subject to booking conditions, availability, insurance requirements, and confirmation at the time of reservation.

Concierge & Personalized Services

What can the concierge arrange before or during my stay?

The concierge can assist with pre-arrival grocery stocking, champagne, wine, flowers, welcome amenities, babysitting, photography and videography, restaurant bookings, transportation, business services, and other personalized requests. Private security or discreet protective services may also be arranged for VIP guests, executives, or special events, subject to availability.

Dining & Culinary Experiences

Can the concierge arrange restaurant reservations and dining experiences?

Yes. The concierge can recommend and reserve restaurants throughout Saint-Martin, including Grand Case, Orient Bay, Simpson Bay, and Terres Basses. Dining experiences in St. Barths can also be arranged, including restaurant reservations, transportation, boat transfers, and day-trip planning.

Is private chef service available?

Yes. A private chef can be arranged for breakfast, lunch, dinner, barbecue evenings, tasting menus, celebrations, or a fully customized culinary program. Dietary preferences, allergies, and restrictions can be accommodated with advance notice.

Can I arrange in-residence breakfast or private dining?

Yes. Breakfast delivery, private chef breakfast, grocery provisioning, and personalized dining setups can be arranged before or during your stay.

Wellness, Activities & Excursions

Can Aura arrange wellness and fitness experiences?

Yes. The concierge can arrange in-residence massages, private yoga, personal training, and customized wellness stays combining treatments, fitness, healthy meals, and curated island activities.

Can Aura arrange water sports and fishing trips?

Yes. Guests can arrange snorkeling, scuba diving, paddleboarding, jet skiing, sailing, and fishing experiences, including private or small-group excursions with local operators.

Can I arrange a golf trip?

Yes. Aura can help arrange a golf getaway to Anguilla, including access to a trusted golf partner. The concierge can assist with coordinating the experience and transportation.

Can Aura arrange island tours and excursions?

Yes. Guests can request private island tours, cultural experiences, scenic drives, food tours, hiking, beach-hopping, shopping excursions, and other curated island experiences.

Can Aura arrange a yacht charter?

Yes. The concierge can arrange private yacht charters, catamaran excursions, sailing trips, fishing charters, sunset cruises, and day trips to Anguilla or St. Barths.

Are beach chairs or beach services available?

Beach arrangements can be recommended or reserved depending on the venue and season. Please contact the concierge for the latest options.

Celebrations & Special Occasions

Can Aura arrange a honeymoon or romantic getaway?

Absolutely. Aura is ideal for honeymoons, anniversaries, proposals, and romantic escapes. The concierge can arrange personalized touches such as champagne, flowers, private dining, couples’ massages, sunset cruises, or private yacht experiences.

Can you help plan a surprise proposal or special celebration?

Yes. Aura can help create personalized experiences for proposals, birthdays, anniversaries, and other milestones, with details such as flowers, champagne, music, photography, yacht charters, or beach setups. Intimate gatherings can also be arranged, subject to residence selection, occupancy limits, and prior approval.

Booking & Stay Information

What is the minimum length of stay?

Aura generally has a three-night minimum stay, while longer minimum stays may apply during high-demand periods and holiday dates.

What is the cancellation policy?

Cancellation conditions depend on the booked rate and booking channel. Guests should always review the policy stated in their confirmation.

How can I make special requests or begin planning my stay?

After booking, share your arrival details, guest preferences, dietary needs, transportation requirements, celebration plans, and desired experiences with the Aura team as early as possible. The team can then prepare a tailored stay proposal with residence options and concierge enhancements.

Saint-Martin Travel Information

What should I know about traveling to Saint-Martin?

  • Currency: Euros (€) and US Dollars ($) are widely accepted. Payment preferences can vary between the French and Dutch sides.
  • Language: French and English are widely spoken throughout the island. Dutch is common on the Dutch side, and many hospitality professionals speak additional languages.
  • Passports & Entry: Requirements depend on your nationality, route, and travel documents. Guests should verify current requirements with their airline and relevant authorities before departure.
  • Best time to visit: Saint-Martin enjoys a warm tropical climate year-round, with sunshine, trade winds, and occasional tropical rain showers. High season generally offers lively dining and events, while quieter months can offer greater privacy and availability.
  • Packing: Bring lightweight resort clothing, swimwear, sun protection, sandals, comfortable walking shoes, evening attire for fine dining, and any personal medications.

Medical & Emergency Assistance

What happens if I need medical assistance?

For emergencies, contact local emergency services immediately. Aura can assist guests with practical information for nearby clinics, pharmacies, or hospitals where possible. Depending on availability, the concierge may also help coordinate private medical, nursing, wellness, or pharmacy services.

Can Aura assist during bad weather or flight disruptions?

The team will do its best to assist with practical local arrangements, subject to availability. Travel insurance remains important for flights, cancellations, and major disruptions.

Should I purchase travel insurance?

Guests are strongly encouraged to obtain comprehensive travel insurance covering cancellations, medical needs, weather disruptions, flight changes, and unexpected events.

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